Refund policy

Change-of-mind returns — all boards

We accept change-of-mind returns on unused ready-made and made-to-order boards. Contact us within 30 days of delivery to arrange a return, then send the board back in its original condition with the included cord leash. You pay return postage. Pack it securely to protect it in transit.

Once we receive and check the returned board, we will refund the board price to the original payment method. Original shipping charges are not refunded for a change of mind. This voluntary policy is separate from your rights under Australian Consumer Law.

If your board has a problem

Our boards come with consumer guarantees under Australian Consumer Law that cannot be excluded. If a board has a major failure, you can choose a refund or replacement. You may also keep it and claim compensation for its reduced value. For a minor problem, we will provide an appropriate remedy, such as a free repair, within a reasonable time. If it cannot be fixed within a reasonable time, further rights to a refund, replacement or reimbursement of reasonable repair costs may apply.

You may also be entitled to compensation for reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee. These rights apply to ready-made and made-to-order boards and are not limited to our 30-day change-of-mind window.

How to arrange a return

Contact us with your order number or other proof of purchase, a description of the problem and photographs if helpful. We may need to assess the board. We will explain the next steps and arrange return details; if a consumer-guarantee fault is confirmed, we will cover reasonable return postage costs. Original packaging is not required to exercise your consumer-guarantee rights.

Damage caused by misuse does not itself entitle you to an ACL remedy, but it does not remove rights relating to a separate fault. Read more about consumer rights at the ACCC.