Returns

Change-of-mind returns — all boards

We accept change-of-mind returns on unused ready-made and made-to-order boards. Contact us within 30 days of delivery to arrange a return, then send the board back in its original condition with the included cord leash. You pay return postage. Pack it securely to protect it in transit.

Once we receive and check the returned board, we will refund the board price to the original payment method. Original shipping charges are not refunded for a change of mind. This voluntary policy is separate from your rights under Australian Consumer Law.

How to arrange a return

Contact us with your order number or other proof of purchase, a description of the problem and photographs if helpful. We may need to assess the board. We will explain the next steps and arrange return details; if a consumer-guarantee fault is confirmed, we will cover reasonable return postage costs. Original packaging is not required to exercise your consumer-guarantee rights.

Damage caused by misuse does not itself entitle you to an ACL remedy, but it does not remove rights relating to a separate fault. Read more about consumer rights at the ACCC.